How to Call eBay

Nozyfo

Editor

posted on 10 years ago — updated on 1 second ago

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When you have questions about an eBay process or an eBay transaction, you can contact eBay by telephone if the Help Center and forums fail to provide you with the information you need. You can either call eBay at the number provided to you after having navigated through the Customer Support option in My eBay, or call eBay’s customer service department directly.

Steps

Calling eBay Directly

Call eBay’s customer service department at 1-866-540-3229. eBay is available to take calls Monday through Friday between 5 a.m. and 10 p.m. PST, and on weekends between 6 a.m. and 6 p.m.

Press # at the prompt, then press “1.”

Press # once more, then press “0.” An eBay representative will answer your call within an average of 12 minutes. Alternately, you can contact eBay at 1-866-643-1587, press “4” at the Main Menu, followed by “6” at the Account Menu. However, this method may take up to 18 minutes as opposed to 12 minutes.

Calling eBay Using My eBay

Go to eBay at https://www.ebay.com/ and click on “My eBay” in the upper right corner.

Click on “Customer Support” at the top left corner of your eBay session.

Click on “Contact eBay.”

Point to the category that best describes your issue. You can either choose to discuss “Buying,” “Selling,” or “Account.”

Select the reason for your inquiry from the options provided within the chosen category. For example, if you are a seller and your item listing was removed from eBay, select “My item was removed” from the “Selling” category.

Select a calling option from the problem description screen. You will either have the option to call eBay, or have an eBay representative call you. If the problem description screen does not provide you with calling options, proceed to method #2 in this article to call eBay directly.

Call eBay at the number provided to you on the screen and enter the one-time passcode displayed. You will then be connected to a representative from eBay. If you select the “Call me” option, enter your phone number into the field provided and click “Call me.” An eBay representative will call you at the number you provided within the timeframe specified.