Call them to get in touch with customer service.
Reach the Activision team by phone at +1 (310)-255-2000. Calling them can help you get in contact with someone directly. Choose this option if you have an immediate inquiry that needs to be solved. You can also call the number to share your feedback or get help with tech support. Once you're on the phone, a member of their team can direct you to the right person to help you.
Reach out to an Activision Support Ambassador for help.
Support Ambassadors are volunteers who answer questions real-time. It's a pretty cool program—in exchange for helping answer questions, Ambassadors often get free in-game gear or other cool stuff. Keep in mind that since they're not Activision employees, they may not be able to help you with certain tech-support issues. However, it's worth a shot if you're having trouble with your account and you need help from a real person. Remember, since these are volunteers, it's important not to share any personal information with them, like your real name or address.
Visit the Activision support page.
Activision's support page has troubleshooting tips for common issues. If you're having trouble with your Activision account or one of their games, head to https://support.activision.com/options. Once you get to the main landing page, choose the game you're having trouble with, like Call of Duty War Zone or Guitar Hero Live. Once you do that, select the platform you're using, like PS5 or Xbox One. From there, use the drop-down menu to choose the topic that best fits your problem, like "Game Performance" or "Activision Account." Then, select the specific issue you're dealing with, such as "Forgot my password," "Unable to access account," "Report a bug," or "Can't connect online." Once you've selected the problem you're having, follow the onscreen directions that pop up. For most common issues, you'll be taken to a troubleshooting page. However, some options—like problems with your ranking or stats—will take you to a chat where you can ask a live person for help. If you don't see a choice that helps solve your problem, click "More solutions" for additional help.
Email Activision's PR department for media requests
The PR department can help if you're writing a story or article. If you work for the media and you want to talk to Activision's press team, email them at [email protected]. However, do not use this email for customer support—they won't be able to assist you with problems with your games or account. You can also contact Blizzard's PR team by emailing them at [email protected]. If you need to contact King's press team, email them at [email protected].
Send a tweet to @ATVIAssist.
Check Activision Support's Twitter feed for updates. The Activision support team frequently posts about updates and shares what's going on in the gaming industry on their Twitter feed. You can send them a tweet in hopes that someone will see what's on your mind, although bear in mind they probably won't respond to you. You won't be able to send a DM through Twitter unless the @ATVIAssist follows you back.
Browse Activision's community forum.
Search previously-answered questions or ask a new one. Activision has an active community, so if you have a question, try browsing the forum to see if someone has already answered it. There are tons of posts, so chances are good there will be some helpful information! If no one's asked it before, post it and see if someone comes along who can help you. You can find the Community page at https://support.activision.com/community/s/. From the main page, type your question in the box that says, "Have a Question? Ask here!" As you type, any previous posts that might match your query will come up in a drop-down box.
Check the Blizzard website.
Blizzard's site offers support for their online games. Activision is a parent company to a number of different brands. One of their biggest brands is Blizzard—they're home to games like Warcraft, Diablo, and StarCraft. If you're having trouble with one of those games, try checking Blizzard's support page at https://us.battle.net/support/en/help/. From the main support page, you have a few options for finding help. Either do a search for your issue, choose "Account, App, & Shop," or click on the specific game you're having problems with. If you don't find the answer to your problem in the support pages, you can choose "Still need help? Contact us" to be taken to a form where you can describe your problem and attach any relevant files.
Check out King's support page for help with their games.
They provide a troubleshooting form where you can ask a question. King is one of Activision's popular subsidiaries—they make some of the web's most popular mobile games. If you're having trouble with your King account or a game like Candy Crush Saga, Pet Rescue Saga, or Farm Heroes Super Saga, go to King's contact page at https://soporto.king.com/contact. When you open the contact form, fill it out with your email address, name, the game you're asking about, and the general topic your problem involves. Then, type out your issue in the provided box and submit your form. You should hear back from a representative within a day or two!
Browse and comment on Activision's Facebook posts.
Visit https://www.facebook.com/Activision/ to see their feed. Activision posts fairly frequently to their Facebook page, and their posts are open for public comment. If you have something to say, try leaving it on a relevant post—there's a chance someone who monitors the account will see it. However, do be aware that they aren't very responsive to comments, so don't be surprised if you don't hear anything back.
Leave comments for @Activision on Insta.
Browse shots from Activision's latest and upcoming releases. Activision posts to their Instagram fairly often, so if you see something that sparks your interest, share your thoughts on one of their pics. Activision isn't super-interactive on the page, but if you leave a comment, someone from the team might come across it. If you're a fan, follow the account for news about contests, challenges, updates, new releases, and more. It's also a great way to connect with other players!
Comment on Activision's LinkedIn updates.
Activision's LinkedIn deals with industry-related updates. You can comment on these posts if you have something interesting or relevant to share. Their main LinkedIn account is their Activision Blizzard page, but they also maintain several affiliate pages. The affiliate pages include Activision, the Activision-Blizzard Media Team, Blizzard, Call of Duty Endowment, and King.
Send a letter directly to Activision.
Direct your mail to Activision Publishing's Santa Monica location. If you have something really important to say, try putting it in a letter. However, keep in mind that if you don't address the letter to a specific person or department, there's a good chance that no one will read it, so take the time to research exactly who you want to be the recipient of your letter. If you have to address a formal business, you can write Mr or Ms. Then put the person's name, title, and business name. After that, write the street, the city-state, and the zip code. Activision's Santa Monica address is: Activision Publishing, Inc. 3100 Ocean Park Boulevard, Santa Monica, CA 90505. Chances are, it will be a lot faster to reach out to Activision through one of their dedicated support channels.
File a complaint with the Better Business Bureau.
Try this if you have a serious issue with Activision. If you have a complaint about Activision as a company, visit Activision's BBB page at https://www.bbb.org/us/ca/santa-monica/profile/wholesale-video-games/activision-blizzard-inc-1216-13075134/. Scroll down and click on "File a Complaint," then fill out a form explaining your issue and why you need Activision to contact you. The BBB will email you shortly with a Complaint Case number regarding your complaint. You'll typically receive a response within 14 days, although this isn't always the case. You may receive an email from the BBB stating that Activision replied to your complaint. Activision may also call you or email you directly.
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