Setting Up an Online Payment Account with AT&T
Create a "MyAT&T" account. Whether you have residential phone service, cell phone service, Internet, U-Verse, or DirecTV, you can manage everything through a single log-in at the AT&T website at https://www.att.com. Select your account type. The typical residential customer will fall under either "U-verse TV, Internet & Voice," or "Home Phone, Internet & Digital TV." U-verse is the newest AT&T innovation delivered through an upgraded fiber-optic network and is not available in all states. Enter the account number from your statement or the phone number associated with your account. The final information needed to set up your account is the billing zip code. Enter an ID name for your account and password. Your password should be at least 8 characters and include a mix of upper and lower case letters and numbers. Confirm your account. For security purposes, you will receive an email with instructions on how to confirm your account.
Access your bill. Once you log in to your account, click on the tab marked "Billing, Usage, Payments." In the drop down menu, select "Bill Details." You can view a bill summary or download and print a copy of the paper bill.
Make a payment. You have two choices for making a payment. You can either use a debit/credit card or have the payment debited out of your bank account. In the field marked "Select Payment Method," you will be taken to the page where you can enter the details of your payment method. Once your payment details are entered, you will be given the opportunity to store it for use with future payments.
Establish an Auto-Pay schedule. Under the payments tab, you can select "Manage Auto-Pay" to authorize the payment to be automatically deducted from your bank account on the same day every month. For security purposes, be sure to log out and close your browser window after making an online payment.
Paying Your AT&T Bill by Mail
Review your statement. Either log into your MyAT&T account and print out the bill you want to pay or use the statement you received in the mail. The statement will include the amount you owe, details about the bill, and the payment due date. If you are unable to print your bill, note the account number on your check, and include a note with your name, address, and phone number associated with the account.
Pay by check or money order. You can pay your bill by either personal check or money order. Because of security concerns and lack of a receipt, do not mail cash.
Assemble your payment. You can either use the envelope provided with your monthly bill or hand address an envelope. Put your return address in the upper left corner and add the AT&T payment mailing address. Affix proper first class postage and your payment is ready to mail. You can verify the payment address on the AT&T website under the "Support" tab. The current address is: AT&T U-verse, P.O. Box 5014, Carol Stream, IL, 60197.
Using other AT&T Payment Options
Pay your bill via the automated phone system. Dial 1-800-288-2020 to access the 24 hour-a-day telephone customer service system. You will be asked to confirm the phone number associated with your account. You may also be asked for the last four digits of you Social Security number, and your zip code to verify your account. Follow the prompts to pay your bill. The system is voice-activated. You can either enter your information by voice or through the keypad on your phone. Speak slowly and clearly. There is no service charge to make a payment through the automated system.
Speak with a customer service representative. Once you have verified your phone number, the phone system will ask you what you would like to do. Say "representative" and your call will be transferred to an operator to complete your payment. You may be assessed a $5 charge to have the operator process your payment.
Use one of the authorized payment locations. You can search for a business that is authorized by AT&T to accept your payment in person. These agent locations can accept payment by cash, check, or money order. Payment locations cannot accept credit card payments. You can search for a pay station either by zip code or by city and state. Pay stations may charge a convenience fee of $2 to $5 to process your payment. You will need your account number to pay at a payment location. You may be asked to show photo identification.
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