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Imagine you eagerly unwrap a Cadbury Dairy Milk to indulge your sweet cravings, only to be greeted by an unwelcome sight – fungus. It’s a stomach-turning discovery, isn’t it? Well, that’s exactly what happened to a resident of Hyderabad, who wasted no time lodging a complaint online. Sharing images of the contaminated chocolate bar with ‘X’, they called upon the company to take action.
The user, @goooofboll, displayed four images showcasing the various afflictions of the chocolate, from white fungus to a gaping hole at the back, with melted and eerie sides. Notably, the chocolate was manufactured in January 2024 and was already 12 months past its expiry date. As the OP pointed out, “The manufacturing of these dairy milk is January 2024, expiry is best before 12 months from manufacture. Found them like this when I opened it. Look into this @DairyMilkIn”
The manufacturing of these dairy milk is January 2024, expiry is best before 12 months from manufacture.Found them like this when I opened it. Look into this @DairyMilkIn pic.twitter.com/ZcAXF2Db6x
— That Hyderabadi pilla (@goooofboll) April 27, 2024
The post quickly gained traction, drawing comments from concerned consumers. “I had similar experience with @DairyMilkIn 100rs bar had to throw it away Didn’t cared about it but that is something they should look at,” remarked one user. “Clearly a case where shopkeeper is not keeping it in cold place which results in melting of chocolate and reformation,” suggested another.
“The store owner didn’t preserve it well,” assumed a third, while a fourth advised, “Bro you should complain to consumer protection court.”
Cadbury acknowledged the complaint, expressing regret for the unpleasant experience and stating that Mondelez India Foods Private Limited (formerly Cadbury India Ltd) strives to maintain the highest quality standards. They encouraged the individual to contact them to address the concern.
Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write (cont) https://t.co/ZJ4i7U06o2— Cadbury Dairy Milk (@DairyMilkIn) April 29, 2024
In another incident reported by ‘X’ user Robin Zaccheus, he was about to enjoy a Cadbury Dairy Milk chocolate when he noticed a worm crawling on it. He promptly shared a video of the worm along with the purchase receipt on X (formerly Twitter) and alerted both the company and government authorities. Robin stated that he bought the chocolate from a Ratnadeep Retail store at Ameerpet Metro station in Hyderabad. According to a Times of India report, food safety officials inspected the store, seizing about 20 samples of the chocolate and instructing Cadbury to recall all products bearing the same batch number.
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