Phone Numbers
Plan your flight by calling 1-800-252-7522 (1-800-ALASKAAIR). This is the reservations number. You can use this number to book your flight, talk about flight offers, and make any changes or cancellations to your reservation. This number is available 24/7, so you can call it any time to speak with a representative. If you have to make a credit card payment, Alaska Airlines recommends calling instead of using a text option. If you’re booking a flight for a group of 9 passengers or more, then call 1-800-445-4435 instead. This number is available 6 AM to 6 PM Monday to Friday, and 7:30 AM to 6 PM on Saturday, Pacific Time.
Call 1-800-654-5669 to make a complaint after your flight. This is the post-flight concerns number. Things can unfortunately happen on flights, and you might have encountered a problem. If you’d like to make a complaint, then call this number. The number is active from 7 AM to 7 PM Monday through Friday, and 8 AM to 5 PM on Saturday, Pacific Time.
Check on lost baggage by calling 1-800-654-5669. If you’ve lost your baggage at the airport and filed a report with the airline, you can check on the status of your luggage with this number. Call to see if the airline has located your bags yet. Before calling this number, you should have reported your baggage lost and filled out a report at the airport. If your bags are lost, be sure to report it before leaving.
Fix account issues by contacting 1-800-654-5669. It’s possible to get locked out of your Alaska Airlines account, forget your password, or need to update the account information. In this case, call the accounts number to get assistance. This number is active from 7 AM to 7 PM Monday through Friday, and 8 AM to 5 PM on Saturday, Pacific Time.
Choose from a list of international numbers if you’re outside the US. If you’re traveling outside of the US and need to contact Alaska Airlines about your reservation, then there are different toll-free numbers to use, depending on which country you’re in. For the list of countries and their respective numbers, visit https://www.alaskaair.com/content/about-us/help-contact. These numbers only work on landline phones. If you’re using a mobile phone, you might need to call your service provider and activate international options. If the country you’re in isn’t on this list, call 001-206-244-0751 for assistance. This is not a toll-free number.
Talk to a corporate representative at 206-433-3200. If you have a general question or comment not related to these issues, then talking to a representative at the corporate office might be your best bet. This number will get you to Alaska Airlines corporate HQ in Seattle. The time that this number is active isn’t listed, but it is probably only open during business hours. You’re most likely to get an answer if you call between 9 AM and 5 PM Monday to Friday, Pacific Time.
Text and Chat Options
Open the reservations chatbox to discuss your flight. Visit the Help Center page on Alaska Airlines’ website and scroll down to the Reservations heading. Then click “Start Reservations Chat” to open the chat box. Fill in your name and flight information if you have it, then a representative will respond when they are free. The main help page is https://www.alaskaair.com/content/about-us/help-contact. Unlike some other chat box features, this isn’t an automated bot answering you. You’re actually chatting with a representative. Alaska Airlines states that if you’ll need to make a credit card transaction, then it’s best to call instead of chatting.
Text the reservations number to talk about your flight. You can also send a text message to get a response from a representative. Simply write your message and text it to 82008, then wait for your response. Your message must be 160 characters or less, so be concise. This goes for any responses as well. Alaska Airlines recommends calling instead of texting if you need to make a credit card payment.
Submit a comment on their Feedback page. Visit https://www.alaskaair.com/feedback/general-comments to go to Alaska Airlines' Feedback page to message them a comment. Fill in your personal information, and flight details if you’ve recently flown. Then type your comment into the text box at the bottom of the page. Hit send and wait for a response from Alaska Airlines via email. Make sure you fill in “Yes” on the top of the page where it asks whether or not you want a response. Otherwise the company won’t get back to you. It might take some time to get a response this way, so it’s not a good choice if you have an immediate customer service issue.
Write a letter to their corporate office to make a stronger statement. If you prefer, you can write Alaska Airlines a letter and send it in the mail to their corporate office. Generally, a letter makes a stronger impact than a text or chat message, and this could be especially helpful if you want to lodge a complaint. The mailing address is:Alaska AirlinesP.O. Box 68900Seattle, WA 98168 It’ll take a while for the company to respond to your letter, if they respond at all, so calling is a better option if you have an immediate problem.
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