Use their online booking support page. If you are trying to change or adjust a booking made through Kayak, you can use their booking support page on their official website, accessible here: https://www.kayak.com/bookings. They offer 24/7 support through this page so you can adjust or change bookings easily.
Provide the necessary information on the support page. You will need to provide the confirmation number on the booking you want to change, usually sent to you by email when you completed your booking. You will also need to provide the last name on the booking, the credit card number used to make the booking, and the email used for the booking. You can then use this information to find the receipt for your Kayak booking and adjust it online.
Fill out the feedback form on their website. Kayak offers customers a feedback form that you can fill out and submit on their official website. You can access it here: https://www.kayak.com/feedback/form. You will need to provide your email address and pick the topic for your feedback. You can then include your concern or comment in the form. You can choose from topics like “I have a question about my booking,” “I found a price inaccuracy,” “I have a question about Trips,” “I want to add/edit my hotel or property,” and “I want to buy an ad.” Once you have filled out the form, you can submit it online.
Chat with a Kayak customer service agent on Facebook messenger. Open Facebook messenger on your Facebook account. Then, type “Kayak” in the “To” field of the message. The official contact page for Kayak should come up. Write a comment or concern to Kayak and send it to them. You should be able to send multiple messages to Kayak through Facebook messenger and chat with a customer service representative for as long as needed until your issue is remedied.
Reach out to Kayak on Twitter. Kayak has an official Twitter account and it is checked regularly. You can tweet your comments or concerns to @KAYAK or access it here: https://twitter.com/kayak. Make sure you include @KAYAK in your tweet so the company can be notified on Twitter that you have reached out to them. For example, you may write, “@KAYAK Customer Service issue with my booking, who can I speak to directly about this?” or “@KAYAK I need to reach Customer Service about my car rental. What can you do about my concern?” Make sure you follow Kayak on Twitter so you can stay connected with them, especially if they tweet back to you.
Send Kayak a message on Instagram. Search “Kayak” on instagram or access their profile here: https://www.instagram.com/kayak. Send Kayak a message in Instagram messages or comment on their Instagram posts. For example, you may send them a message on Instagram like, “Hi Kayak, I have a customer service issue that I need to get remedied right away. What can you do to help me?" You may leave a comment like, “Repeat #kayak customer with a booking issue, need #customerservice right away.” Use hashtags in your comment like “#kayak” and “#customerservice” so other Instagram users can see your comment as well. This may put more pressure on Kayak to respond to you promptly if they know other users are paying attention to your comment.
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