Is it possible to unlock a phone without an account?
Yes, you can unlock a Cricket phone without an active account. When using the myCricket mobile app, the Cricket Device Unlock app, or a code for Android, you don't need to be signed into an account to unlock the phone. However, you do need an account to unlock an iPhone. This is only accurate if your phone also meets the requirements.
Unlocking Requirements
You must meet these requirements to unlock a phone from Cricket Wireless: The device you want to unlock has been active for at least six months of paid service on that device. Military members are able to unlock 1 device without this criterion. Call 1-800-CRICKET (1-800-274-2538) or dial 611 from your Cricket phone to get expedited support for unlocking a phone. The device is designed for use on and is locked to Cricket's network. The device has not been reported lost or stolen. The device is not associated with a fraudulent account.
Using the myCricket App (Android Only)
Open the myCricket App on your Android. This method only works if you meet the unlocking requirements and have an Android phone. You don't need an account to proceed. If you are using an iPhone, skip to the iPhone section. If you're using a Cricket or Motorola-branded device launched in 2025 or later, skip to the Cricket Device Unlock section.
Sign out if you're signed in. You won't see the option to unlock your phone if you are signed in. You don't need an active account to use this method.
Tap Unlock Device. It's at the bottom of the sign-in screen.
Tap Unlock. Once the unlocking process is finished from the app, restart your phone to complete the process.
Using the Cricket Device Unlock App (Cricket & Motorola)
Open the Cricket Device Unlock app. This method only works for Motorola and Cricket-branded smartphones launched in 2025 or later. If you have any other Android, use the myCricket app.
Tap the "Lock" icon. It's at the bottom of your screen.
Look for a confirmation screen and restart your phone. If the unlock was successful, you'll see a screen that confirms it. If you don't see this screen, the phone may not meet the unlocking requirements. Restarting your phone is essential to complete the unlocking process.
Using an Android Code
Turn off your phone. If you have a code to unlock your phone, this is what you should do. You don't need an active account to do this. Codes are rarer and more difficult to get, since the most common way of unlocking a phone without an active account is by using the myCricket app. You can buy codes online, but be careful since some of these codes can be expired, not work, or brick your phone. Cricket may also prevent your phone from unlocking if it suspects fraudulent activity.
Remove your current SIM and reinsert a new one. Your current SIM is locked to Cricket, so that's why you're removing it. You should have a new SIM from another carrier, and inserting it will put you on that network instead. Turn your phone back on.
Follow the on-screen instructions to enter the unlock code. You can't use the phone on the new SIM until you enter the code to unlock it from Cricket.
Restart your phone. Once you've entered the code, your phone will be unlocked! Finalize this process by restarting your phone.
Unlocking Android Online
Go to Cricket's account management page. You'll need to sign in to see the unlocking option.
Click How to Unlock My Device. It's under the "Need Help" section.
Follow the on-screen instructions to unlock your Android phone. The page will walk you through your phone's eligibility and how to unlock it.
Unlocking an iPhone Online
Start the device unlock process online. Go to the device unlock site online; you need to sign in to continue. You can't use the myCricket app to unlock an iPhone.
Click Request Unlock next to the phone number you want to unlock. You'll see all the phone numbers associated with your account after you log in; you can request one or more from the list to be unlocked. If your iPhone is eligible, you'll see a "Your device is now unlocked" message. If you meet the unlocking requirements but are unable to unlock your iPhone this way, call 1-800-CRICKET (1-800-274-2538).
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