”The Wireless Customer is Not Available” Meaning
They don’t have any service. If the person you’re trying to reach is in an area with spotty coverage or if they have no bars, your incoming call may not go through and you’ll hear this error message instead. If the person has wi-fi calling turned on and you can’t get through to them, then it may also mean they have a poor data signal or weak Internet connection.
They have their phone turned off. When someone has their phone turned off or if their battery died, you may hear this message or be redirected to their voicemail. You may also hear this message if the person has their phone set to “Do Not Disturb.”
They’re on the phone with another person. While most phones ring and show another call on the line, you may hear the “wireless customer is not available” message if their provider doesn’t offer call waiting or if they have it disabled.
There’s a temporary network issue. There’s a chance that the person’s carrier is having problems with their mobile coverage, which could lead to calls dropping or not going through. While these issues are usually temporary, they can sometimes last for a few hours. If you know the person’s service provider, check for any service outages on the support page for: Verizon AT&T T-Mobile
They blocked your number. When someone blocks your number, it prevents calls or texts from going through. Instead of ringing or redirecting you to voicemail, you’re usually met with this error message.
The mobile provider has suspended their service. If the person you’re trying to reach misses a payment on their phone bill, their provider may cut off the service to their phone. You’ll hear this message because their provider won’t allow phone calls to go through until the outstanding bill has been paid.
Fixes for “The Wireless Customer is Not Available”
Wait and try calling again later. Most issues are usually resolved once the person you’re contacting goes somewhere with better service or turns their phone back on. Give it a few minutes or hours before contacting them again to see if your call goes through then. Alternatively, send the person a text and ask them to call you as soon as they see it.
Use a different form of contact to reach the person. If you haven’t heard from the person in awhile and you’re starting to get concerned, ask to use someone else’s phone to try and reach them. Otherwise, try using social media or another messaging app to get a hold of them. If you’re really concerned or worried about the person and they live in the area, pop by for a visit to check up on them.
Am I blocked if I get “The wireless customer is not available” error?
Your number may be blocked if your calls repeatedly fail to connect. While most issues that cause the “wireless customer is not available” error are temporary, you’ll continue getting the message each time you try calling if your number is blocked. If you want to figure out if the person blocked you, try the following: Send a text to see if it says “delivered” or “read” under the message. If you don’t see anything appear or if the text fails to go through, it’s a good sign you’re blocked. Call from someone else’s phone. If the call goes through on their phone, then your number is most likely blocked.
What to Do if Your Phone has “The Wireless Customer is Not Available” Error
Restart your phone. Phone repair specialist James Bell says that leaving your phone on all the time doesn’t give it the chance to rest or debug, and it could cause your phone to have no service. Shut off your phone and leave it for a few minutes. Then, turn it back on to see if you’re reconnected.
Eject and reinsert your SIM card. Bell also states that resynchronizing the SIM card is a quick fix to try at home if you’re still running into issues. All you have to do is eject the SIM card and put it back in, and most times that will solve service issues you run into.
Turn off the call forwarding setting. Call forwarding sends incoming calls to another device, so you won’t be able to answer them on your phone. Browse through your system settings for the Call Forwarding option and switch it off to see if that fixes your issue.
Contact your service provider. If you’re still running into network issues or if people have trouble reaching your phone, take your phone to your service provider and let them know you’re having issues. They can tell if you if there are any issues with your account or if there is a known network problem that’s trying to be resolved. If your provider determines there’s an issue with your phone, they may offer repair or replacement services.
Similar Phone Error Messages
Familiarize yourself with these other errors when you make calls. Different phones and carriers have slight variations in how error messages are worded, and they’re caused by a lot of the same reasons. Use our guides for learning what these error messages mean and the additional ways that you can fix them. “Your call cannot be completed as dialed” “This number is no longer in service” “The number you have dialed has calling restrictions” “All circuits are busy” “Last line no longer available” “Phone not registered on network”
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