New York: Starbucks has apologized to a 24-year-old woman who said she was not allowed in a store because she had a service dog.
The Democrat and Chronicle of Rochester reports that Amy Kaplan of suburban Brighton said she was denied service after entering a Starbucks on Sunday afternoon with her service dog, a malamute named Zero.
Kaplan suffered a traumatic brain injury in a traffic accident, and the dog helps her cope with memory issues and anxiety. She posted a video to YouTube in which an employee tells her she can not come in the store with a service dog.
A Starbucks official told Kaplan in an email that he wanted to personally apologize.
####The lady posted a video to YouTube in which an employee tells her she can not come in the store with a service dog.
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