Contacting a Customer Service Representative
Place a call for the easiest way to reach Motorola. If you would like to have a person-to-person conversation, dial the general inquiries line at 1-800-668-6765. They're open Monday to Friday 7 a.m.-10 p.m. and Saturday to Sunday 9 a.m.-6 p.m. CT.
Start an online chat for quick replies. You can have a conversation with a customer service representative in real time without a phone. You will need to provide your name, email address, and topic to begin. Go to https://mobilesupport.lenovo.com/us/en/, and then: Click on Contact Us then click on Chat with Us. Fill in the fields with your information. Click on Chat Live and begin your conversation.
Connect on Facebook Messenger if you'd rather talk via social media. If you prefer social media platforms, go to https://mobilesupport.lenovo.com/us/en/, click on Contact Us, then click on the Facebook Messenger icon. You will be redirected to Messenger. Click on Get Started and enter your message. You will be connected with a live agent or a smart bot will respond.
Sending a Message
Submit an email if you don’t require an immediate answer. An email message will elicit a personal response to your concern. Use the online form Motorola provides for efficiency of service. Include as much detail as possible about the product, the problem, and your desired action. Go to https://mobilesupport.lenovo.com/us/en/ Click on Contact Us, then click on Email Support. You will need to provide your name, email address, product name, carrier, IMEI/ESN/MEID number. You can find the IMEI/ESN/MEID number by following the link at the bottom of the message box. You can add an attachment to your message if it would be helpful.
Follow and Tweet Motorola to report an issue. If you prefer a social media platform exchange Twitter is a very good option. Go to https://mobilesupport.lenovo.com/us/en/, click on Contact Us, click on the Connect on Twitter icon, then click on follow. Tweet the details of your problem.
Post in the Owners’ Community to talk to other Motorola product users. This will also let you weigh in on their experiences. Go to https://mobilesupport.lenovo.com/us/en/, click on Contact Us, then click on the Owners’ Community link. Join a conversation or post a question to get further details about your issue from other members.
Finding an Answer Online
Use the troubleshooter function. You can resolve many issues on your own without spending time on a call or chat by using the troubleshooter feature. It’s organized by product and includes the top reasons people contact Motorola. Go to https://mobilesupport.lenovo.com/us/en/. Click on Contact Us, then click on Launch Troubleshooter. Follow the options and prompts applicable to your issue. Scroll topics and solutions threads for similar issues or enter a key term in the search box.
Participate in the Owners’ Community forum. For the benefit of others’ experiences go to https://mobilesupport.lenovo.com/us/en/, click on Contact Us, then click on the Owners’ Community link. Scan the topics and conversations for ones related to your issue.
Track repair status. You can request a repair and track its status online. You will need to use your google account to sign in to this service. Go to https://mobilesupport.lenovo.com/us/en/, click on Get Help, then click on Returns and Repairs.
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